FAQ

Choose your preferred item and size, add it to your bag and proceed securely through checkout. Once your order is confirmed, you’ll receive an order confirmation by email.

If you need to change or cancel an order, contact us as soon as possible. We’ll do our best to help, but once an order has entered processing or been dispatched, changes may no longer be possible.

Please check your spam or junk folder first and confirm that the email address used at checkout is correct. If you still can’t find your confirmation, contact Customer Care with your name and order details.

Yes. You can place an order for delivery to another address at checkout. Please ensure the delivery details are correct before submitting your order.

Please refer to the Size Guide available on our website and compare your measurements with the relevant product sizing before ordering.

Fit may vary depending on the design, structure and fabric of each piece. Structured corsetry, fitted dresses and stretch garments may fit differently, so we recommend reviewing the product description and Size Guide before ordering.

If you are between sizes, consider the structure and stretch of the garment. For fitted or structured pieces, sizing up may provide more comfort. If you need help choosing, contact Customer Care before ordering.

For the most accurate fit, measure your bust, waist and hips using a soft measuring tape while wearing minimal clothing. Keep the tape comfortably fitted without pulling it too tightly.

L’AUDACE delivers to the destinations available at checkout. Shipping options and estimated delivery times depend on your location and the availability of the selected products.

Delivery times vary depending on product availability, processing time, destination and shipping method. The most relevant shipping options and estimates will be shown at checkout where available.

Most orders are prepared for dispatch within a few business days. Processing may take longer where additional sourcing, restocking or quality checks are required.

Where tracking is supported, you’ll receive tracking details by email once your order has been dispatched. Tracking information may take a short time to update after dispatch.

Tracking can occasionally take time to refresh after a parcel enters the carrier network. If there has been no meaningful update for an extended period, contact Customer Care and we’ll help investigate.

If your order has not arrived within the expected timeframe, contact us with your order number. We’ll review the tracking information and investigate with our fulfilment and delivery partners.

If you change your mind, you may notify us within 14 days of receiving your order that you wish to cancel your purchase, subject to any applicable exclusions. You will normally have a further 14 days to return the item after notifying us.

Please contact Customer Care before sending anything back. We’ll provide the correct return instructions and return address for your specific order.

Do not return an item to an address shown on the parcel unless we have confirmed that address for your return.

Items should be unworn, unused and returned in their original condition with all original tags and packaging intact.

Unless the item is faulty, damaged or incorrect, return shipping costs are normally the customer’s responsibility. We recommend using a tracked service and keeping proof of postage.

We currently recommend returning the original item and placing a new order for the preferred size or style. Please contact Customer Care before sending anything back.

Approved refunds are issued to the original payment method. Once processed, your bank or payment provider may require additional time before the funds appear in your account.

Please contact us as soon as possible with your order number and clear photographs or video showing the issue. Once reviewed, we’ll arrange the appropriate resolution, which may include a replacement or refund depending on the circumstances.

Care requirements depend on the fabric and construction of each garment. Always follow the care label first. For delicate or structured pieces, gentle handling, cold washing where appropriate and careful storage are recommended.

See our Care Guide for more.

Avoid excessive folding or pressure on boning, lace, mesh and hardware. Store structured pieces flat or carefully folded and avoid ironing directly over delicate details.

We make every effort to display product colours accurately, but screen settings, lighting and photography may cause slight differences in appearance.

Available payment methods are shown securely at checkout. These may include major debit and credit cards and supported digital wallets once enabled for your location.

Payments are processed through Shopify’s secure checkout and supported payment providers. L’AUDACE does not directly store your full card details.

Payment is normally authorised or collected during checkout according to the payment method you select.

Yes, to supported destinations shown at checkout. Shipping availability, delivery estimates and costs depend on the destination and product availability.

International orders may be subject to customs duties, import taxes or local charges depending on the destination. Where applicable, charges included at checkout will be shown before payment. Additional destination-country charges may apply where required by local authorities.

International shipments may be affected by customs processing, local carrier networks and destination-specific procedures, which can occasionally extend delivery times.

You can contact us through the Contact page or by email at laudacedesign@hotmail.com.

We aim to respond to Customer Care enquiries within 1–2 business days.

Please include your order number, the email address used at checkout and a clear description of your question or issue. If your item is damaged or incorrect, include clear photographs or video where relevant.

L’AUDACE is a London-based fashion brand with a dark, feminine and editorial approach to contemporary dressing.

Yes. L’AUDACE is positioned and operated as a London-based fashion brand. Product manufacturing or fulfilment locations may vary by item.

L’AUDACE is built around sculpted silhouettes, sensual details, dark tones and statement dressing designed for presence rather than permission.